Our email provider Tucows/OpenSRS is experiencing a Denial of Service (DOS) attack. This means that someone is flooding their system with a huge amount of volume such that their system is getting slowed down. You may experience errors accessing your email or encounter time out messages. They are currently trying to block the sources of where the volume is coming from. This may take some time. They are posting updates here: http://www.opensrsstatus.com/archives/8819.
UPDATE: This morning Tucows/OpenSRS reported that the DOS attack targeting their DNS
servers ended due to their efforts. Please allow some time for all your emails
to reach you as there may be a small backlog of emails to be delivered.
Over the years, we've seen a number of scams that come and go that target people with websites -- people just like you, our customers. Thanks to your reports to us about these scams and also being the target of these scams ourselves (just like you, we have our own websites too), we've compiled a list of the top scams targeting website owners.
Domain Registry of America/Domain Registry of Canada Wants to Charge You More for Your Domain
This is a private company that mails domain owners an official looking letter letting them know their domain is expiring soon, but if you sign the form they will take care of it and renew it for you. What isn't obvious is that they are a domain registrar and by signing the form, you agree to move your domain to their company and pay their very high prices.
People Trying to Scare You Into Buying Services or Upgrades
If you get a call or email where the person is trying to scare you into believing something is terribly wrong with your site or that you need to upgrade right away and they ask for some kind of payment, look into their claims. First, ask them what company they are calling from. If they claim to be from a business you currently have services from, you should then be able to contact that supplier yourself and confirm the message is true.
If they claim to be from a company you do not have an affiliation with, you can do a search for the company name and the word "scam" on Google. Keep in mind, even bigger companies will have some complaints against them, but they will also have a lot of compliments too. By doing a bit of research, you can can make an informed decision on whether you should trust the company or not.
Phishing Scams for Your Credit Card Info
Never give your credit card info via email. Emails are not secure and can be intercepted and read. Anyone you may want to give your credit card info should be able to confirm in some way that they can be trusted. For example, if you've paid for a service with the company before, they should be able to give you details of past payments. Even better, only give your card number to the official phone number listed on the company's website or through the company's online billing system.
Emails Asking You to Click a Link to Update Personal Info
Sometimes you might get an email asking you to update personal info by clicking on a link. Before you do that, look at the web address of the link. For example, if the email is supposedly from Microsoft, you would expect the web address to have microsoft somewhere in the web address which is right. What is sneaky though is when microsoft is not in the correct part of the web address. Here are examples:
www.microsoft.com -- this is good
www.support.microsoft.com -- this is good, microsoft.com is at the end of the address
www.windows.microsoft.com/en-us/windows/home -- this is good, microsoft.com is at the end of the section before the forward slash
www.microsoft.safelogin.com -- this is NOT on microsoft.com's site, you are on safelogin.com's site
www.safelogin.com/microsoft.htm -- this is NOT on microsoft.com's site, you are on safelogin.com's site
In general, you shouldn't update passwords or other personal info from a link in an email unless you asked for the email (e.g. you clicked on "Forget Password" on a site and requested to reset your email).
Hopefully these tips help you avoid getting caught up by sneaky tactics and remember, if you're ever unsure, feel free to ask our support team for their advice.
Many of you have built massive, successful online stores with hundreds of products that your customers love. Some of you sell a small number of highly specialized products, or products with lots of different variations. Whatever you sell, we've got a great new feature that will help your customers find the products they're looking for: Catalog Filters!
Catalog Filters allow you to create categories and individual tags for
your products, allowing your customers to filter your products to find
just what they're looking for. They can also filter by price, and sort
products by name or price.
Since the release of our new Enhanced Template System a few weeks ago, we've been hard at work cooking up even more great Enhanced templates to add to our library. We've added six new left-navigation templates for your website building pleasure! Here's a few examples:
For more information about the Enhanced Template System, check out our how-to guide.
Our website has been targeted with a DDoS (Distributed Denial of Service)
attack which means that someone is flooding our site with so much
traffic that the servers are having difficulty showing some of our
customer sites. Our technicians are doing their best to try and curtail
these attacks as much as possible or at least have them affect as few
customers as possible.
There have been a few attacks now. Most being fairly short like 5 to 10 minutes. The first occurred Sunday.
Just to give you some background on how a DDoS attack occurs, typically someone will send traffic in huge amounts all of a sudden with the goal to take a particular website down. Sometimes, the attacks will be one-time and in other cases, they may attack several times. Note that with each attack, technicians are able to better narrow their focus on what to do to block or minimize the attack drastically. At that point, it's common for the attacks to stop.
Please be assured that your website content is in no way affected. However, if you are saving work, it's highly recommended that you copy all the work before hitting the "Save" button just in case an attack occurs just as you are trying to save. To highlight all info in a text box, press CTRL-A and then press CTRL-C to copy.
Update 4:17pm PST: Our technicians have isolated the issue and we have taken steps to prevent the attack from reoccurring. Things appear stable, but we are monitoring the situation closely. Thank you for your patience!
We're very excited to introduce our new Enhanced Template System, featuring a collection of brand new templates that we think you will love.
The Enhanced Template System provides new modern-look templates built completely in HTML5. They're simpler to manage than our standard templates, and are integrated with PicMonkey for creating header images and modifying graphical website elements right in your browser.
For advanced users, the Enhanced templates allow direct modification of the template's CSS, giving you tremendous flexibility to create a site that looks exactly how you want.
We've released a small selection of Enhanced templates, and there are lots more coming very soon! Navigate to Edit Site > Design > Choose a Template and have a look for yourself! For more detailed instructions, check out our how-to guide.